Frequently asked questions

Yes. Most experiences include round-trip transport from hotels in Punta Cana, Bávaro, Cap Cana & Uvero Alto. After you book we send you the exact pickup time. If your hotel is elsewhere, write to us and we will tell you if we can reach it.

You do not pay anything online. You send a booking request, we confirm availability, and we agree the payment method with you on WhatsApp or by email.

Cancel for free up to 24 hours before the tour. If we cancel because of weather or safety, you can choose another date or get a full refund.

Shared tours are priced per person, with a lower price for children. Private boats and private tours are priced per group. Every booking form shows the total before you send it.

Yes, on most tours. Children aged 3–11 pay the child price. For diving and some adventure activities there are minimum ages — ask us.

Swimwear, a towel, reef-safe sunscreen, sunglasses, a hat and some cash for tips, photos and souvenirs.

Tropical showers are usually short and tours run as normal. If the sea or weather is unsafe, the captain or guide decides, and we will reschedule or refund you.

Yes — private speedboats for 6 to 20 guests, party boats for up to 45, and private city tours. Tell us your group size and date.